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algemene voorwaarden

General terms and conditions

We deliver only to these terms and conditions. We do not recognise the customer's terms and conditions of purchase, even if we do not expressly contradict them.

1. Prices and invoice
Invoicing in EURO. Prices are quoted including VAT (gross prices). The VAT rate is 19% and 7% for books. For each order you will receive an invoice with the net amount, VAT and gross amount.
2. Changes in the offer
Offers of goods and prices are subject to change without notice. If a price has changed or an item is not available, you will be notified immediately.
3. Delivery/shipping costs
Deliveries are always made at the expense and risk of the customer. Damage to parcels must be reported directly to the responsible deliverer.

Shipping costs in Germany are 6,95 € (for parcels). In the case of freight forwarding, freight costs will be charged on a time and material basis. Subsequent deliveries are at our expense.

The shipping costs for international shipments are calculated according to time and effort. Delivery is only possible against pre-payment or PayPal. We will send you an order confirmation.
4. Delivery time
The delivery time for all tools and books is a maximum of 5 working days (Monday to Friday, excluding holidays) from the date of payment. The delivery time refers exclusively to our dispatch time - the duration of the consignment lies exclusively in the sphere of influence of the carrier commissioned by us.

All tools are delivered in best quality and execution. We therefore give a full warranty on each piece. The liability for compensation does not extend to tools damaged by improper handling.
5. Right of return
All customers are entitled to a 14-day right of return. The period begins at the earliest with receipt of the goods and this instruction. Timely notification of the return request is sufficient to comply with the deadline. You shall bear the direct costs of returning the goods irrespective of the order value. In the event of cancellation, C. O. D. fees and the costs of shipping to the customer will be reimbursed. You can use our revocation form.

Used goods, custom-made products and special orders can only be returned by prior arrangement.
In the case of exchange, C. O. D. charges and the costs of shipping to the customer will not be reimbursed.
6. Payment method
That's how you can pay:

PayPal - the most convenient way for you!

Credit card (secure payment via PayPal. You do not need a PayPal account)

Payment in advance - Please wait for confirmation of order with exact amount before making payment.
7. Quantity discounts
Volume discounts are granted as follows:

From 150, -- € value of goods 3 % discount,
From 300, -- € value of goods 5 % discount.

If the order value falls below the respective discount limit due to the return of goods, the discount rate of the reduced order value applies.
8. Inwisselingsvoorwaarden voor cadeaubonnen
8.1 Aflossing
Cadeaubonnen van F.W. Englke e.K. kunnen worden ingewisseld op www.kirschen-shop.de voor alle producten inclusief verzendkosten. Aankopen zullen van het tegoed van de voucher worden afgetrokken. Ongebruikte tegoeden blijven op de voucher staan. De wettelijke verjaringstermijn wordt niet herberekend na een gedeeltelijke aflossing. Als de waarde van de aankoop hoger is dan het tegoed van de voucher, moet het verschil via een andere betalingswijze worden vereffend. Een contante betaling van de waarde van de voucher is uitgesloten.
8.2 Beperkingen
Vouchers, met inbegrip van ongebruikte deelbedragen, vervallen overeenkomstig de wettelijke verjaringstermijn drie jaar na de uitgifte van de voucher. De periode begint pas aan het einde van het jaar waarin de bon is uitgegeven. Vouchers kunnen niet worden gebruikt om andere vouchers te kopen.
8.3 Risico van verlies
In voorkomend geval gaan het risico van verlies en de eigendom van de waardebonnen op de koper of ontvanger over bij elektronische toezending. Wij aanvaarden geen aansprakelijkheid voor verlies, diefstal, vernietiging of ongeoorloofd gebruik van de Voucher.
9 Retention of title
The goods remain our property until full payment.
10. Place of performance and jurisdiction
Place of performance is Remscheid. For contracts with merchants and customers from abroad, Remscheid is the place of jurisdiction.

Comment on the handling of your data

Under no circumstances we will pass on your personal data to other companies, private individuals or institutions. However, sovereign access by the tax authorities, for example, cannot be prevented! If you provide us with your address, you can expect to receive occasional written advertising from us. You will only be called by us in case of necessary queries regarding current orders or inquiries, but not for advertising purposes! We do NOT send Advertising E-Mails!