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FAQ

For product specific questions please visit the FAQ section at www.kischen.de

Is there a minimum order value?

There is no minimum order value. Within Germany only 5,00 Euro (incl. 19% VAT) shipping costs.

Which payment methods can I choose?

We offer the following methods of payment via our online shop: Prepayment by bank transfer, PayPal, Credit card (secure payment via PayPal. You do not need a PayPal account)

Can I purchase on account?

Authorities and educational institutions within Germany can purchase on account according to our known terms of delivery and payment. We deliver to new customers until revocation against prepayment, regular customers according to our known terms of delivery and payment.

Do I have to provide my telephone number?

The indication of the telephone number is voluntary. However, this information can be helpful for queries and clarification of possible ambiguities in an order. We guarantee not to use them for advertising purposes.

How is the product shipped?

Our logistics partner is within Germany and international UPS.

I order from abroad. What prices apply to me?

End-consumer and companies without valid VAT ID no. within the European Union The invoicing includes 19% VAT. The VAT. is shown separately.
Companies with valid VAT ID no. within the European Union The invoice is issued without 19% VAT.
Delivery outside the European Union The invoice is issued without 19% VAT.

What happens to my personal data?

Please read our privacy policy.

I have further questions. Who can I contact?

If you have any further questions, please feel free to contact us here.